Warranty & Guarantees
Module: WARRANTY | Version: 1.1 | BathHound AI Email Assistant
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## The Bone-Dry Guarantee
BathHound's signature promise that every installation will remain watertight and leak-free when installed and used as intended.
"If it leaks because of how we installed it, we fix it. No charge. No argument."
What it covers:
- Leaks caused by installation workmanship failure
- Waterproofing or sealing defects related to our installation
- Caulk failure tied to workmanship
- Panel separation related to installation
- Any installation defect that causes water to escape the wet space
Why it matters: Leaks are the number one fear with bathroom remodels. Water damage can cost thousands to repair and mold becomes a health problem. The Bone-Dry Guarantee gives customers peace of mind that we stand behind our work, not just while we're there, but after.
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## Limited Lifetime Labor Warranty
Covers workmanship for as long as the customer owns their home.
"We warranty our work for the entire time you own your home. Most contractors offer one year. We offer a lifetime."
Key points:
- Covers labor and workmanship, not product defects.
- Non-transferable, applies to the current homeowner only.
- No time limit as long as the customer owns the property.
Do not say "lifetime warranty on products." That is incorrect. Products carry manufacturer warranties which vary. Our lifetime warranty covers labor only.
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## Manufacturer Product Warranties
All materials installed by BathHound come with manufacturer warranties that protect against product defects.
- BathHound handles all manufacturer warranty claims on the customer's
behalf.
- Customers never need to contact the manufacturer directly.
- Product warranty terms vary by manufacturer and material.
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## Warranty Comparison
What typical contractors offer:
- 1-year workmanship warranty
- "Call the manufacturer yourself" for product issues
- No specific leak guarantee
What BathHound offers:
- Bone-Dry Guarantee, a specific leak-free promise
- Limited Lifetime Labor Warranty, workmanship for life of ownership
- Manufacturer warranties handled entirely by BathHound
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## Approved Language
Use:
- "Backed by our Bone-Dry Guarantee."
- "If it leaks, we fix it, free."
- "Covered by our Limited Lifetime Labor Warranty."
- "We handle all manufacturer claims on your behalf."
Do not say:
- "Lifetime warranty on products" — incorrect.
- "Fully transferable warranty" — labor warranty is non-transferable.
- "Never leaks" — cannot guarantee universally.
- "Unlimited coverage" — exclusions apply.
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## Handling Warranty Questions
Q: What happens if something goes wrong after installation?
A: If there is a leak or workmanship issue, we come back and fix it at no charge. Our Bone-Dry Guarantee covers installation defects, and our Limited Lifetime Labor Warranty covers workmanship for as long as you own your home.
Q: What about the materials themselves?
A: All materials come with manufacturer warranties against product defects. We handle those claims on your behalf so you won't need to deal with the manufacturer directly.
Q: Is the warranty transferable if I sell my home?
A: The Limited Lifetime Labor Warranty applies to you as the homeowner and is not transferable to a new buyer. However, having documented licensed-plumber workmanship can still be a positive selling point.
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Version 1.1 — Removed all bold formatting throughout. Updated version number.